GENERAL DESCRIPTION OF CLASS

The TELECOMMUNICATIONS TECHNICIAN 1 provides various telecommunications technician services to include the installation, testing, modification, repair, maintenance, and day-to-day technical support of new and existing telephone systems and related telecommunications cabling and wiring infrastructure. Work involves move, add and change activity, new system installs, and the maintenance of all cable records, station equipment databases, and any other related documentation and records required to maintain accurate inventories, facilities management systems and customer billing records.


DISTINGUISHING FEATURES

This is the first level of a two-level series of classes. The Telecommunications Technician 1 is distinguished from the Data Communications Technician classification by the specialized technical and focused nature of work performed on voice communications systems and related infrastructure, rather than the data network hardware and systems software focus of the data communications network support classes. This class also is distinguished from the higher level Telecommunications Technician 2 class by less need for in-depth technical knowledge and expertise in the functional operation of PABX, PBX and EKTS systems and the respective common equipment; engineering design and network configuration of those systems; and the related system software and databases. The Telecommunications Technician 1 focuses more on customer premise telephone station equipment work, field service and repair activities, and telecommunications station wiring and cabling work.

DUTIES AND RESPONSIBILITIES

Allocation of positions to this class will depend on the total work performed, which may include the performance of some or all of the following duties, tasks or responsibilities, and other associated duties or tasks.

• Installation of Telecommunications Cabling/Wiring Infrastructure. Typical tasks include: installshorizontal telecommunications station wiring, terminal blocks and jacks to include pulling wire, terminating wire at station jack and terminal closet ends, and appropriate labeling at terminal block and station jack ends; performs such installation work while maintaining the integrity of existing systems and service; tests all installed and terminated wiring for proper connectivity and transmission throughput in accordance with industry standards; installs telecommunications riser cable/wiring to include pulling and placing cable, terminating cable and providing appropriate labeling at termination points. This may require the employee to work in a wide variety of workspaces including ceiling spaces, under raised floors, various sizes of terminal closets or rooms, crawlspaces, facility tunnels, and other cable/wire termination or pathway locations.
• Installation of Telecommunications Systems. Typical tasks include: installs various customer premise station equipment to include single line sets, PBX featurephones, PBX digital sets, key system sets, key system common equipment, and associated ancillary hardware; performs all physical customer premise move, add and change activity associated with a PBX or key system installation to include cross-connect work at customer end, appropriate telecommunications wiring or cabling work, jack termination work and station hardware installation.
• Maintenance and Repair. Typical tasks include: diagnoses, troubleshoots and repairs all problems associated with customer premise station equipment based on customer generated trouble reports; works with end users, central repair and network operations centers, various vendors and other technical peers to diagnose and resolve repair issues; performs various maintenance work on customer premise station equipment and related infrastructure to include appropriate preventative maintenance on station hardware, housekeeping in terminal closets, replacing worn parts or equipment, and training or advising end users in the proper maintenance and use of equipment to minimize or prevent future repair problems or visits.
• Documentation, Recordkeeping, and Inventory. Typical tasks include: maintains and provides all necessary records and documentation associated with telecommunications cabling/wiring installation work and customer premise move, add and change activity to ensure accurate inventory of station equipment, cabling/wiring infrastructure records, and billing information for all service request/work order and repair work performed; assists peers and supervisors in reconciling service requests/work orders with actual work done to ensure customer needs and requirements are met, resources are used efficiently, and customer billing information is correct.

RELATIONSHIPS WITH OTHERS

Employees in this class have regular in-person and telephone contact with technical peers, other telecommunications staff, vendor technical support staff, and a wide variety of departmental and student customers and end users regarding service requests/work orders, repair problems or issues, questions regarding use of various telephone features, or other telephone service related matters.

SUPERVISION RECEIVED

Employees in this class receive supervision from a technical supervisor, "lead worker", administrative superior or manager who assigns or schedules work; dispatches repair resources; checks work in progress and upon completion; periodically monitors and reviews project requirements, technician performance and adherence to appropriate installation and work standards. Guidelines used by employees in this class include technical manuals, various industry standards, service requests/work orders, repair requests, contract requirements, various building construction codes, relevant institution or program policies, guidelines and procedures, and any other applicable state or federal laws, rules or regulations.

GENERAL INFORMATION

Employees in this position should possess a "limited energy" or "low voltage" Oregon Building Codes Division certification/license for telecommunications wire pulling and installation work. Additionally, this position requires familiarity with EIA/TIA or BICSI installation standards and requirements for telecommunications cabling and wiring work. Occasional travel may be required to various locations within the state. Work occasionally can be stressful due to customer complaints regarding telephone service problems.

MINIMUM QUALIFICATIONS

• Two years of experience installing, maintaining and repairing customer premise telephone station equipment and related ancillary equipment in a PBX and EKTS environment; AND
• Two years of experience installing and testing structured Category 5 (or greater) telecommunications cabling and wiring systems for both riser and horizontal station wiring requirements.