|Step 1||Step 10||Step 2||Step 3||Step 4||Step 5||Step 6||Step 7||Step 8||Step 9|
|Salary Range 20||$2672||$4039||$2786||$2912||$3048||$3195||$3347||$3506||$3672||$3857|
GENERAL DESCRIPTION OF CLASS
The TELECOMMUNICATIONS TECHNICIAN 1 provides various telecommunications technician services to include the installation, testing, modification, repair, maintenance, and day-to-day technical support of new and existing telephone systems and related telecommunications cabling and wiring infrastructure. Work involves move, add and change activity, new system installs, and the maintenance of all cable records, station equipment databases, and any other related documentation and records required to maintain accurate inventories, facilities management systems and customer billing records.
This is the first level of a two-level series of classes. The Telecommunications Technician 1 is distinguished from the Data Communications Technician classification by the specialized technical and focused nature of work performed on voice communications systems and related infrastructure, rather than the data network hardware and systems software focus of the data communications network support classes. This class also is distinguished from the higher level Telecommunications Technician 2 class by less need for in-depth technical knowledge and expertise in the functional operation of PABX, PBX and EKTS systems and the respective common equipment; engineering design and network configuration of those systems; and the related system software and databases. The Telecommunications Technician 1 focuses more on customer premise telephone station equipment work, field service and repair activities, and telecommunications station wiring and cabling work.
Allocation of positions to this class will depend on the total work performed, which may include the performance of some or all of the following duties, tasks or responsibilities, and other associated duties or tasks.
Employees in this class have regular in-person and telephone contact with technical peers, other telecommunications staff, vendor technical support staff, and a wide variety of departmental and student customers and end users regarding service requests/work orders, repair problems or issues, questions regarding use of various telephone features, or other telephone service related matters.
Employees in this class receive supervision from a technical supervisor, "lead worker", administrative superior or manager who assigns or schedules work; dispatches repair resources; checks work in progress and upon completion; periodically monitors and reviews project requirements, technician performance and adherence to appropriate installation and work standards. Guidelines used by employees in this class include technical manuals, various industry standards, service requests/work orders, repair requests, contract requirements, various building construction codes, relevant institution or program policies, guidelines and procedures, and any other applicable state or federal laws, rules or regulations.
Employees in this position should possess a "limited energy" or "low voltage" Oregon Building Codes Division certification/license for telecommunications wire pulling and installation work. Additionally, this position requires familiarity with EIA/TIA or BICSI installation standards and requirements for telecommunications cabling and wiring work. Occasional travel may be required to various locations within the state. Work occasionally can be stressful due to customer complaints regarding telephone service problems.