|Step 1||Step 10||Step 2||Step 3||Step 4||Step 5||Step 6||Step 7||Step 8||Step 9|
|Salary Range 18||$2461||$3672||$2558||$2672||$2786||$2912||$3048||$3195||$3347||$3506|
GENERAL DESCRIPTION OF CLASS
The REVENUE AGENT 2 performs collection work for a university on delinquent accounts, liabilities, or overpayments due the institution, tracing individuals by phone, letter and in person in an attempt to secure full or negotiated payment of outstanding debt.
This is the second level of a two-level series. This classification is distinguished from the lower level by having the responsibility for independently reducing debt agreements. Positions at this level may forgive principal, waive penalties, and make further-service agreements.
DUTIES AND RESPONSIBILITIES
RELATIONSHIPS WITH OTHERS
Employees in this class have regular in person and/or telephone contact with individuals to attempt the collection of monies, encourage compliance with university regulations, explain institution policies and procedures and obtain information. There is also regular in person and telephone contact with representatives of other agencies and institutions, with professionals (e.g., attorneys and certified public accountants), and with private parties, to exchange account information, explain policies/procedures, and trace and locate debtors.
Employees in this class receive general supervision from a revenue supervisor or other administrative superior. Once proficiency has been achieved, account maintenance and adjustments are reviewed by the supervisor as needed for accuracy and conformance to agency policy and procedure. Collection statistics and caseloads are reviewed periodically for progress, and to ensure satisfactory completion of work assignments and equal distribution of workload. Employees in this class are expected to make decisions independently and use State and Federal laws, OARs, ORSs and agency manuals as guidelines for performing their work.
Positions are generally found in central business offices of OUS institutions and require willingness to actively engage individuals in dialog regarding the full or negotiated resolution of their financial obligation to the university.
One year of direct collection experience (telephone or face-to-face) including knowledge of collection techniques. Collection experience must have been the primary responsibility, not incidental to other major duties.