GENERAL DESCRIPTION OF CLASS
The SOCIAL SERVICE SPECIALIST 1 provides counseling, consultation, therapy, and treatment planning or conducts
group sessions in effective parenting skills to prevent family breakdown and to ensure the protection, physical
safety, and emotional well-being of children in families experiencing difficulty. The Social Service Specialist
provides protective services to children who must be removed from the home by implementing permanent plans for
the children, recruiting and certifying temporary foster homes and permanent adoptive homes, and functioning in
a liaison capacity between agency staff and substitute care providers.¿
This is the second level of a three-level series. The knowledge and expertise required to provide a wide variety
of services to families and children experiencing difficulty and the general supervision received distinguishes
this class from the lower level. Absence of responsibility for conducting case review and audits, providing consultation
and technical assistance and coordinate the work of Social Service Specialist staff distinguishes this class from
the higher level.¿
DUTIES AND RESPONSIBILITIES
The duties listed below are not inclusive but characteristic of the type and level of work associated with this
class. Individual positions may perform all or some combination of the duties listed below as well as other related
duties.Work assignments may be limited to one service area or may include a combination of Seville areas.
- Foster Care Certification. Typical Tasks: Evaluate foster home applicants. Interview family and
references, observe home conditions and assess applicants ability to deal with multiproblem children and understanding
of child abuse and neglect. Prepare home study narratives and recommend for or against certification. Plan and
conduct foster home recruitment activities and provide orientation and training for foster parents. Inform staff
of availability of foster homes, locate placements, obtain feedback from staff and recommend changes to correct
problems Participate on substitute care screening committee, if required. Mediate conflicts between agency staff
and foster parents and listen to complaints and concerns of foster parents regarding children in their care. Recertify
- Adoption Services. Typical Tasks: Conduct community meetings and prepare media materials to recruit
applicants. Evaluate adoptive parent applicants. Conduct preadoption training sessions and individual and family
interviews. Observe home conditions, interview appropriate sources to gain necessary information and collect financial
data. Assess applicants' ability to deal with multiproblem children and complicated parent-child relationships.
Summarize data and present information to State Adoption Committee. Consult with staff on suitable adoptive homes
for each child. Counsel child and selected family to prepare for the placement, visit home to monitor child's progress
and provide counseling and support to both child and family as necessary. Counsel both child and parents in disruptive
placements and supervise permanent planning for the child if adoption is . Provide information regarding child
and adoptive family at administrative and court review and make recommendations regarding finalization of adoption
- Liaison Activities. Typical Tasks: Serve as the primary contact for assigned substitute care provider
programs. Screen referrals for appropriate placement in substitute care program. Attend case review meetings to
review treatment for children plans and provide advice regarding changes or improvements. Inform providers of policy
changes and interpret agency policy. Attend agency Substitute Care Screening Committee to discuss and review placement
of children outside their home and inform the Committee of available openings at assigned provider programs. Resolve
differences between agency staff and providers. Provide direct services to children in families receiving treatment
services in substitute care programs and assist in agency investigation of alleged abuse or neglect in substitute
- Parent Training. Typical Tasks: Interview individuals and families and observe parent-child interactions
to assess problems with parenting skills. Develop plans identifying changes to be affected, parents potential for
change, and the maximum skill level the parents can attain. Conduct group sessions to help change behavior and
alleviate family problems. Conduct home visits to assess parents' response to training and provide individual training
as needed. Arrange logistics and secure needed support services for parents to attend training. Write progress
reports and inform service worker on family situation, parent performance, and progress in program. Testify in
court as needed.
- Substitute Care. Typical Tasks: Gather information to assess family situation and determine appropriate
substitute care for child. Obtain psychological, school, medical, behavioral, and other pertinent information to
develop initial service plan, including justification for out-of-home placement. Present case to substitute care
review committee. File petitions and present information and recommendations at court hearings. Arrange placement
of child in substitute care and attend screening and preplacement visits. Develop service plans, identifying specific
needs of individual family members, the activities to occur and time frames for each and refer to agency staff
or community agencies for needed services. Counsel individual and family to assist with reconciling relationship.
Supervise visits between parents and children and monitor child's progress in substitute care. Prepare written
administrative review on each child in out-of-home care. Authorize payments to providers and prepare case narratives
and court reports.
- Family Service. Typical Tasks: Gather background information to assess the extent of the family problems,
answer telephone inquiries or complaints and screen potential clients. Meet with family and other sources to determine
family needs, required services and eligibility. Explain agency's role and responsibility to family and advise
on alternative services. Develop service plans for eligible families identifying individual family members' need,
services to be provided, activities to occur and time frames for each. Refer to agency staff or community agencies
for needed services. Maintain ongoing contact with service providers to monitor and assess client's progress. Provide
individual and family counseling to improve quality of life for children and prevent the need for placement outside
the home. Inform courts of family situation and treatment progress and make recommendations for children in the
home. Prepare case narratives and court reports.
- Permanent Planning. Typical Tasks: Observe home conditions and assess problems and needs of families
where children have been removed from their home. Develop permanent placement plans for children in substitute
care. Prepare service agreements outlining conduct and involvement expected of parents for children to return home.
Provide direct counseling, refer parents to professionals or arrange services with other agencies or community
resources. Make regular home visits to assess client progress and adherence to service plans. Decide whether to
replace the child in home or pursue other permanent placement. Refer cases to terminate parental rights when warranted.
Record client activities and prepare court reports and summaries for termination of parental rights. Testify at
- Family Therapy. Typical Tasks: Interview parents, children, and other appropriate sources to identify
needs of families in crisis where the child's removal appears imminent. Develop treatment plans, including assessment
of family needs and goals. Provide intensive short-term counseling and conduct family therapy sessions to strengthen
family, avoid child abuse or neglect, and prevent need for substitute care. Arrange services with other agencies
or community resources and recommend further treatment. Complete paperwork on treatment and patient progress.
- Sex Abuse Therapy. Typical Tasks: Conduct Individual intake interviews with family members affected
by sexual abuse to assess treatment needs. Conduct specialized interviews with victims to assist in completing
complex sexual abuse cases. Plan, prepare,and conduct therapy treatment programs for each group being treated.
Recruit and train professional volunteer therapists to participate in treatment programs. Provide play therapy
and individual counseling or refer to other professionals. Serve as resource in the community for information regarding
sexual abuse and testify as an expert witness at court hearings.
- Protective Services. Typical Tasks: Investigate reports alleging child abuse or neglect. Interview children
and parents to collect evidence of abuse or neglect, conduct risk assessment to determine validity of report and
decide on appropriate action to ensure safety of children. Obtain medical treatment, initiate court action, or
arrange for substitute care placement for children when necessary. Identify specific needs of family, refer to
appropriate resources and provide individual and family counseling to rehabilitate the family. Assemble case narrative
and reports and testify on abuse/neglect cases in court hearings.
RELATIONSHIPS WITH OTHERS
Depending on assigned tasks, employees in this class are in regular contact, in person and by phone, with clients
to provide counseling and treatment, investigate complaints, monitor care of children, and provide other necessary
services. They also meet regularly with service providers to offer consultation or check for compliance with requirements.
Employees in this class are in regular contact, in person and by phone with medical professionals, mental health
workers and other community professionals to obtain and/or provide information to assist in treatment process and
with juvenile court staff to discuss case plans and goals, and assess treatment services in preparation of court
hearings. Employees have regular contact with attorneys to discuss client rights, needs, and services.¿
Employees in this class work under the general supervision of an administrative superior who assigns cases verbally
and in writing. Work is reviewed through conferences and review of written case records and reports to ensure that
services are appropriate and in conformance with rules and policies. State and Federal laws and regulations mandate
specific timelines and procedures for dealing with children in substitute care and provide guidelines for conducting
abuse investigations, obtaining court involvement, and filing petitions for termination of parental rights. Administrative
Rules and agency policies are used to ensure compliance with agency standards and determine appropriate actions
Because of the need to insure public safety, positions in this class at Children's Services Division (CSD) require
a criminal history check and a record free of founded abuse referrals. Some positions in the class require the
willingness to travel to client homes, private care facilities, foster homes, or court hearings and to work extended
or weekend hours as necessary.¿
A Bachelor's degree in Social Services/Human Services; OR a Bachelor's degree and one year of
human services related experience; OR an Associate degree in Social Services and two years of human
services related experience; OR three years of human services related experience (i.e., work concerned with
rendering assistance to individuals and groups with problems such as poverty, illness, family maladjustment, antisocial
behavior, financial mismanagement, limited recreation opportunities, and/or inadequate housing).