|Step 1||Step 10||Step 2||Step 3||Step 4||Step 5||Step 6||Step 7||Step 8||Step 9|
|Salary Range 26||$3506||$5367||$3672||$3857||$4039||$4232||$4434||$4654||$4883||$5124|
GENERAL DESCRIPTION OF CLASS
The SOCIAL SERVICE SPECIALIST 2 provides consultation and technical assistance to direct service staff who provide counseling, therapy, and other agency services to children and their families. Employees in this class plan, assign, review, and approve the work of social service specialists and provide staff coordination, case review, and operational audit support for a supervisor.
This is the second level in a two-level series. The Social Service Specialist 2 is distinguished from the Social Service Specialist 1 by the responsibility to conduct case reviews and audits. At this level there is staff coordination and training performed and consultation and technical assistance is provided to lower level staff.
DUTIES AND RESPONSIBILITIES
The duties listed below are not inclusive but characteristic of the type and level of work associated with this class. Individual positions may perform all or some combination of the duties listed below as well as other related duties.
1. Consultation and Technical Assistance. Research and answer questions for direct service staff concerning
policy, procedures, statutes, and regulations affecting counseling, therapy, placement, and other agency services.
Interpret policy and review new and/or changes to policy with employees. Provide case consultation and individual
tutoring regarding development of case plans, placement decisions, child protective services, and treatment interventions.
Cases may be sensitive, difficult, or complex in nature. Provide instruction, demonstrate tasks, and observe skill
level, behavior, weaknesses, and/or strengths of direct service staff and provide feedback to supervisor and employee
concerning performance. Remain informed of the services, benefits, eligibility requirements, and referral processes
of agencies and community organizations.
RELATIONSHIPS WITH OTHERS
Employees in this class are in daily contact with other Social Service Specialist 2's to coordinate services and policy interpretations, and in weekly contact with central office staff for policy clarification, to request or provide information, or to consult on program issues and changes. These employees have daily contact with community agencies for joint planning of interagency services and with school personnel, juvenile court staff, and district attorneys to request or provide information on case planning issues. Employees in this class have daily contact with agency clients for purposes of responding to and clarifying case issues and agency actions and have daily contact with law enforcement personnel, service volunteers, and citizen review boards for purposes of receiving, verifying, and exchanging case information and information on agency or interagency actions.
Employees in this class work under the general supervision of a social services supervisor or other administrative superior. Work is reviewed for effectiveness and compliance with laws, rules, policies, and procedures through informal conferences, meetings, and case reviews. Referrals to and coordination with other public and private agencies are reviewed for appropriateness and effectiveness in meeting client needs and case situations. Federal and State statutes and regulations provide direction, and agency administrative rules and policies provide procedural information and specific mandates in the handling of and provision of services to child welfare cases, and outline case eligibility criteria for programs and services.
Positions in this class are based in agency branch offices located throughout the State. Because of the need to insure public safety, positions in this class at Children's Services Division (CSD) require a criminal history check and a record free of confirmed abuse referrals. Some positions in this class require the willingness to travel to client homes, private care facilities, foster homes, or court hearings, and to work extended or weekend hours as necessary. They require the willingness to deal with difficult, complex situations under specific timeframes established by law.