GENERAL DESCRIPTION OF CLASS

The PARKING SERVICES Representative monitors parking compliance by patrolling state owned or operated parking lots, parking structures, or metered parking areas under the jurisdiction of the Department of General Services.

DISTINGUISHING FEATURES

This is a single classification and currently not part of a series of classes.

DUTIES AND RESPONSIBILITIES

The duties listed below are not inclusive but characteristic of the type and level of work associated with this class. individual positions may perform all or some combination of the duties listed below as well as other related duties.

1. Parking Patrol. Typical Tasks: Patrol parking lots, parking structures, or on-street parking to enforce parking regulations. Respond to complaints about cars parked illegally in reserved spaces, fire, loading, or emergency zones, etc. Report vandalism or damage of facilities, grounds, or equipment.
2. Enforcement. Typical Tasks: Deliver oral or written warnings to individuals parked incorrectly or illegally. Write and issue legal citations to those parked illegally. Promote good customer relations by demonstrating sensitivity to customer understanding and needs while following prescribed rules, regulations, laws, etc. Report incidents that are cause for concern to appropriate authority. Prepare accurate and correct citation records that are used in court. Prepare and present testimony in court on contested citations or related matters.
3. Automated Operations. Typical Tasks: Using various types of computer hardware and software, download parking database and access information. Perform meter audits and generate audit reports. Conduct rate and meter duration changes, maintenance tracking. and inventory control of meter mechanisms. Document citation data. Compose and prepare written responses to contested citations.
4. Miscellaneous. Typical Tasks: Operate the satellite parking office to process new parking applications, issue parking permits, write receipts, and make change for walk-in customers. Perform customer service duties such as answering questions regarding state government functions and parking information by telephone or from visitors to the Capitol Mall. Explain regulations and give directions to visitors. Repair and perform routine maintenance on electronic meter mechanism. Test coin entries and adjust timing sensors to assure time is given for amount deposited. May work with another Parking Service Representative to collect coins from meter vault.

RELATIONSHIPS WITH OTHERS

Employees in this class have frequent daily in-person contact with a wide variety of public employees, managers, administrators, legislators and private citizens. The employee will have occasional contact with judges, attorneys, and officers of the courts in providing testimony related to citations issues. There is frequent two-way radio or telephone contact with central office staff and occasional radio or telephone contact with local enforcement personnel. The employee must relate to and effectively communicate orally and in writing, with a wide variety of people who are frequently angry and/or verbally abusive.

SUPERVISION RECEIVED

Employees in this class receive general supervision. Work is performed with considerable independence in the field. Guidelines are provided through consultation with the supervisor and reviews and interpretation of appropriate laws, rules, processes, and the procedures related to the operation and control of parking facilities under the jurisdiction of the Department of General serves. Work is reviewed on a sample basis for accuracy and adherence to appropriate law, rule, policy, and procedure.

GENERAL INFORMATION

Positions in this class work outdoors in all types of weather and require the ability to operate a motor vehicle or bicycle. some positions may require the willingness to lift objects weighing fifty pounds or more.

MINIMUM QUALIFICATIONS

• Minimum Qualifications are not established for this classification.żż The appointing authority is responsible for recruitment and selection.żż Refer to Personnel Rule 105-43-005.