GENERAL DESCRIPTION OF CLASS

The PROGRAM REPRESENTATIVE 1 represents an agency program or complimentary agency programs to users such as private or quasi-public businesses, other governmental units, public organizations, or individuals.

DISTINGUISHING FEATURES

This is the first of a two-level series. It is distinguished from the second level by the lack of requirement to represent multiple programs requiring substantially different program knowledge and the balancing of multiple, competing program demands or by a major divergent requirement to provide program services to users and also monitor and control user activity in the program area.

DUTIES AND RESPONSIBILITIES

Positions in this class may perform some or all of the following duties and responsibilities and may perform other associated duties.

1. Program Representation. Typical tasks: meets with or uses telephone to advise officials and the public on program applicability and requirements; interprets and explains applicable laws, rules, regulations, policies, and procedures to current and potential program participants; advises and assists potential participants on requesting program services and/or setting up or implementing programs; may write policy and procedure guides for use by program participants.
2. Service Request Review. Typical tasks: reviews application for program services; ensures requester has supplied complete and accurate information; evaluates request for service against program requirements; approves/denies requests; explains decision to requester with suggestions, if appropriate, on meeting program requirements.
3. Participant Review. Typical tasks: instructs individuals and groups on proper methods and procedures for compliance with program regulations; monitors reports and/or other documents from program participants to ensure they are timely and complete; contacts participants as needed to obtain compliance with program reporting requirements; individually or as a member of a team, may review participant program operations for compliance with program requirements; may periodically lead team.
4. Program Promotion. Typical tasks: assists supervisor in promotion and operation of total program (e.g., maintains records, writes reports, does special investigations and studies, answers correspondence, and/or gives informational speeches or holds informational meeting with interested groups); may participate in program budget preparation or monitor program related legislation.

RELATIONSHIPS WITH OTHERS

Daily in-person and/or telephone contact with current and potential program participants to exchange information and provide interpretation of policies and regulations. Regular contact with workers from other agencies (local, State, and Federal) to insure coordination and with all levels of internal staff and the public to explain program regulations and/or agency policies. Some contact with program participants to obtain compliance with program requirements.

SUPERVISION RECEIVED

Works under general supervision of a supervisor or manager. Uses agency and program related statutes, regulations, and other guidelines and interpretations. Consults with supervisor as necessary to obtain clarification of expected results, reports on progress toward completion of assignments, confirms interpretation of regulations and policies, or seeks guidance in complicated or less clearly defined areas.

GENERAL INFORMATION

Positions are found in central and remote locations throughout State government (e.g., general government agencies, human or natural resource agencies, correctional, mental health or higher education institutions, etc.). They require the willingness to work within the environment associated with the position's location. They require the willingness to travel instate including some overnight trips.

MINIMUM QUALIFICATIONS

• Two years of technical or professional-level experience advising and/or instructing the public concerning specific programs or processes, monitoring programs, or performing participant reviews.