|Step 1||Step 10||Step 2||Step 3||Step 4||Step 5||Step 6||Step 7||Step 8||Step 9|
|Salary Range 26||$3506||$5367||$3672||$3857||$4039||$4232||$4434||$4654||$4883||$5124|
GENERAL DESCRIPTION OF CLASS
The PROGRAM REPRESENTATIVE 2 represents multiple, diverse agency programs or programs having both substantial service and control requirements to users such as private or quasi-public businesses, other governmental units, public organizations, or individuals.
This is the second in a two-level series. It is distinguished from the first level by the requirement to represent multiple programs requiring substantially different program knowledge and the balancing of multiple, competing program demands, or by a major conflicting requirement to provide program services to users and also monitor and control user activity in the program area.
DUTIES AND RESPONSIBILITIES
Positions in this class may perform some or all of the following duties and responsibilities and may perform other associated duties.
RELATIONSHIPS WITH OTHERS
Daily in-person and/or telephone contact with current and potential program participants to exchange information and provide interpretation of policies and regulations. Regular contact with workers from other agencies (State, local, and Federal) to insure coordination and with all levels of internal staff and the public to explain program regulations and/or agency policies. Regular contact with program participants to explain program requirements, to discuss compliance requirements, and to monitor participant action to meet program requirements.
Works under general supervision of a supervisor or manager. Uses agency and program related statutes, regulations, and other guidelines and interpretations. Consults with supervisor as necessary to obtain clarification of expected results, reports on progress toward completion of assignments, confirms interpretation of regulations and policies, or seeks guidance in complicated or less clearly defined areas.
Positions are found in central and remote locations throughout State government (e.g., general government agencies, human or natural resource agencies, correctional, mental health or higher education institutions, etc.). They require the willingness to work within the environment associated with the position's location. They require the willingness to travel instate including some overnight trips.