GENERAL DESCRIPTION OF CLASS
The WORD PROCESSING TECHNICIAN 2 uses word processing hardware/software to perform such word processing duties
as transcribing and typing both standardized and nonstandardized text and documents, formatting a full range of
text, writing or applying new applications to automate productions workloads, and may train staff to use word processing
equipment. Positions in this class also perform a combination of duties related to word processing such as proofreading,
editing, and maintaining production records, files, indexes, manuals, and equipment.
This is the second level of a three-level series. It is distinguished from the lower level by the need to develop
new work formats and applications to meet changing and varied user needs, and by the complexity and variety of
text and documents produced. The Word Processing Technician 2 is distinguished from the higher level by the absence
of responsibility for the coordination of word processing support functions in the areas of troubleshooting, user
education including training and development of training for both Word Processing Technicians and other agency
staff, and overall word processing program analysis and design.
DUTIES AND RESPONSIBILITIES
Allocation of positions to this class will depend on the total work performed which may include one or a combination
of the duties or tasks listed below.
- Applications Development. Typical tasks: writes and explains new applications as they are requested
by users to automate production workloads using decision processing techniques including "if" tests,
loops, subroutines, and testing and debugging procedures following established program specifications; documents
and writes procedural instructions for new programs; and finds and solves problems in existing programs; identifies
system enhancement which may improve effectiveness or efficiency of document production.
- Transcription and Typing. Typical tasks: Selects appropriate format for dictation; uses word processing
hardware/software to transcribe and type in rough draft or final form lists, forms, charts, legal briefs, memoranda,
legislative bills and amendments, statistical tables, correspondence, Administrative Rules, narrative reports,
manuals, and/or manuscripts from drafts, voice recording, or source documents, determining correct terminology.
Employees in this class use standardized formats, format documents according to existing instructions, and develop
new formats to meet changing and varied workloads. The work may include typing documents and texts containing mathematics
or scientific symbols and specialized terminology related to an agency or program operation.
- Editing, Proofreading, and Printing. Typical tasks: edits and proofreads text produced by self or others
for general clarity, punctuation, grammar, spelling, capitalization, format, and procedures used in the unit; prints
documents after proofreading using proper codes, print wheels, elements, and paper; transmits data to remote computers
or telecopiers. Works independently using judgment in interpreting user instructions, discerning content errors,
and assuring format conformity.
- File, Index, Manual, and Equipment Maintenance. Typical tasks: updates, combines, and purges archives,
cassettes, tapes, disks, and disk indexes following established archiving programs, guidelines, and procedures;
copies documents stored on floppy disks to hard disk files; changes ribbons, paper, printwheels, and elements on
word processing equipment.
- Records Maintenance. Typical tasks: records daily line-count production; tallies daily line-count figures
of self or others into weekly, monthly, and annual statistical reports; produces statistical reports by hand or
through automated processes.
In addition to the above duties, some employees in this class may perform the following:
- Staff Training. Typical tasks: provides on-the-job training to others in the use of word processing
equipment and functions, dictation equipment, and printers, and provides instruction on agency programs, formats,
and procedures; may provide follow-up training for staff; utilizes varied training approaches using established
procedures to present material so each trainee learns to use equipment in a productive manner; may assess level
of skill and knowledge of trainees to determine amount of instruction needed; updates or assists in the updating
of word processing procedures and guidelines; answers procedural questions related to word processing; and may
critique work of other transcriptionists as part of quality control.
RELATIONSHIPS WITH OTHERS
Employees in this class have daily in person and telephone contact with authors to clarify work orders or give
and receive factual information about the work to be performed, report progress or problems, and clarify terminology.
In addition, employees in this class may have daily contact with other users of the word processing equipment to
train, answer technical questions, and program new applications at user's request.
Employees in this class receive general supervision and work independently in accomplishing work. The quality
and quantity of work are reviewed through spot checks of document formats, statistical production reports, and
comments from users on the quality of work. Project-related work is reviewed by the supervisor or user as needed
to determine status of assignments or to resolve unusual problems. Instruction manuals on the uses of equipment
software/hardware, established guidelines and procedures, and traditional practices and reference materials such
as dictionaries and style manuals are available for reference.
Positions are found in central and remote locations throughout State government (e.g., general government agencies,
human or natural resource agencies, correctional, mental health, or higher education institutions, hospitals, etc.).
They require the willingness to work within the environment associated with the position's location.
- Two years of general office experience including at least one year of full-time experience in word processing.
Word processing experience should include operating computerized word processing equipment capable of complex
text functions; AND
- A typing speed of at least 55 words per minute.